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HelpDesk - IT & Support - Hamilton

We have a great opportunity available for a motivated and organised person with a positive, pro-active attitude and exceptional communication skills to join the Elite Help Desk team as a Remote Support Engineer in our Hamilton office.

This is an interesting, busy and interactive role that would suit someone with the ability to work methodically and effectively, even when under pressure, whilst maintaining a rational and clear thinking approach at all times.

Elite Business Systems is a technology company with offices in Hamilton, Tauranga and Auckland. With 30 years of contributing to the success of many businesses, and with a wide range of expertise from our remarkable team of almost 60 people, our customers receive a wealth of experience, knowledge and support. Elite's principles are focused on building long and lasting business relationships by becoming a trusted business technology partner with our customers.

Our Help Desk service plays a crucial role in building successful business relationships, by delivering first-line support to our customer base. Working within a dedicated team, you will answer and evaluate all inbound service requests, providing support with an on-the-spot resolution where feasible. You may also be required to assist with the co-ordination of the technical team, escalating and allocating requests to field-based colleagues as appropriate.

About You

As a member of the Elite team, you will provide an exceptional level of service to each of our customers.

  • You will have suitable experience providing remote support on a technical IT help desk – any service provider experience would be highly regarded.
  • The role requires broad and up-to-date knowledge of different hardware and software environments, including real-world experience with Microsoft Windows Server and desktop operating systems, and relevant technologies such as AD, DNS, DHCP, TCP/IP, etc.
  • You are positive, diligent and have the ability to multi-task with consistent attention to detail.
  • You have an articulate and professional telephone manner and the ability to communicate effectively with customers with varying levels of technical ability, along with strong written communication skills.

You will be provided with a framework to succeed in your role and develop your skills working in a professional yet relaxed, structured and friendly environment.  This role presents plenty of opportunities for growth, development and promotion across our business units and branches.

If you believe you have the personality and flair to be successful in this role, then we would like to hear from you!

Please note - to be considered for this role, you must have NZ experience, you must be living in NZ now, and you must hold NZ Residency or NZ citizenship (no exceptions).  You will be contacted if you are chosen for an interview. We would like to thank all other applicants for your interest and wish you the very best in your search for a position.